Terms & Conditions

Definitions
In these Conditions, the following terms shall have the following meanings:

Cash
Cash, cheques, credit or debit cards, and any other form of payment approved by WinDor Direct Ltd.

Company
WinDor Direct Ltd., a company registered in U.K with company number 15285904 whose registered office is Unit 4C Concorde Way, Mansfield, UK, NG19 7JZ.

Conditions
The conditions set out in this document and (unless the context otherwise requires) includes any special conditions agreed in writing between the Customer and WinDor Direct Ltd.

Contract
The contract between WinDor Direct Ltd. and the Customer for the supply of the Goods in accordance with these Conditions.

Customer
The person, firm, or company who enters into the contract to purchase Goods from WinDor Direct Ltd.

Goods
The goods (including any installment) and services which WinDor Direct Ltd. is to supply to the Customer.

Order
The Customer’s order for the supply of Goods as set out in the Customer’s purchase order.

Personal Guarantee
A guarantee in a form satisfactory to WinDor Direct Ltd. by a third party who guarantees the performance of the Customer.

Replacement Items and Credit on Returns
WinDor Direct Ltd.’s policy for Replacement and Crediting of returned Goods.

Specification
Any specification for the Goods, including any relevant plans or drawings.

Thermal Movement
Bowing in doors caused by extreme heat differentials.

1. RULING CONDITIONS
1.1 Governing Conditions
Any contract made with WinDor Direct Ltd. is subject to these Conditions, which govern the Contract to the exclusion of any other terms, conditions, or warranties whatsoever unless these Conditions have been excluded or varied by express written agreement made between WinDor Direct Ltd. and the Customer.

2. PRICE
2.1 Price Confirmation
The price of the Goods will be as stated in the order confirmation sent to you after your purchase.

2.2 Price Changes
WinDor Direct Ltd. reserves the right to adjust the price of the Goods before delivery if there are changes in costs beyond our control. This may include, but is not limited to, increases in the cost of raw materials or other external factors. If you request changes to the delivery date(s), quantities, types of Goods, or the Goods Specification, or if there is a delay caused by your instructions or failure to provide accurate information, we may adjust the price accordingly.

2.3 Price Basis
All prices are inclusive of delivery to the specified address and are displayed as total amounts.

2.4 VAT
Currently, prices are shown as total amounts and do not include VAT. WinDor Direct Ltd. is not VAT registered and therefore does not charge VAT at this time.

3. TERMS OF PAYMENT
3.1 Payment Methods
For all orders, payment must be made in full before production or dispatch of the Goods. We accept various payment methods, including debit/credit cards, Apple Pay, Google Pay, and Klarna.

3.2 Payment at Checkout
Payment is required immediately upon placing an order. No credit is offered, and all payments must be completed before Goods are processed or delivered.

3.3 No Credit Terms
As we do not offer credit, the option to open an account and request credit terms is not available. Payment must be made at the time of purchase through the available payment methods.

3.4 Instalment Payments
If your order is eligible for payment through Klarna’s instalment option, the terms for such payments will be subject to Klarna’s specific conditions, which will be outlined at checkout.

3.5 Payment and Disputes
All payments are due in full at the time of order. Any disputes or delays in payment must be resolved promptly. No disputes or delays beyond WinDor Direct Ltd.’s control will affect the requirement for full payment.

3.6 Timeliness of Payment
Payment deadlines are critical. In the event of payment issues, WinDor Direct Ltd. reserves the right to suspend further processing or delivery of Goods until payment is completed.

3.7 Changes in Legal Status
As we do not offer credit, changes in the legal status of the Customer do not affect payment terms.

4. QUOTATIONS AND ORDERS
4.1 Quotations
Any quotation provided by WinDor Direct Ltd. is not a binding offer and will be valid for a maximum of 30 days from the date it is issued. We may withdraw or amend a quotation at any time within this period by giving notice, either in writing or verbally.

4.2 Order Acceptance
When you place an order, it is an offer to buy the Goods under these Terms. Your order is only accepted once we send you an order confirmation. This confirmation indicates our acceptance of your order and confirms the price of the Goods.

4.3 Contract Agreement
The order confirmation and these Terms together form the complete agreement between us. You agree that you have not relied on any statements or promises made by us that are not included in this agreement.

4.4 Personal Guarantees
Personal Guarantees are not required for orders from individual customers.

5. CHANGES
5.1 Improvements to Goods
If, after the date of your order and before delivery, we make improvements to the design or specification of the Goods, we may incorporate these changes into your order. However, we will ensure that:
(i) The performance and quality of the updated Goods are at least equal to the original Goods you ordered;
(ii) No price increase will be applied unless you agree to it; and
(iii) Delivery of your order will not be unreasonably delayed due to these changes.

5.2 No Obligation to Alter Goods
We are not required to make any changes to the Goods you ordered based on new regulations or other reasons that arise after the date of your order.

6. DELIVERY
6.1 Delivery Process
We will ensure that each delivery of Goods is accompanied by a delivery note showing the type and quantity of Goods, any special storage instructions, and if applicable, the number of remaining Goods to be delivered in case of multiple deliveries. We will deliver the Goods to the address provided by you during checkout ("Delivery Location"). For deliveries to Scotland, an additional delivery period of 3 working days will be added. Any dates quoted for delivery are approximate, and time is not of the essence.

6.2 Postponement of Delivery
If you request to postpone delivery, we will try to accommodate your request, but we are not obligated to do so. If delivery is postponed for reasons other than our fault, you will be responsible for any additional costs, including a 15% charge of the total order value for transportation, storage, or restocking. We reserve the right to invoice the Goods as per these Conditions.

6.3 Packaging
Unless specifically agreed otherwise, the packaging we provide is intended to protect the Goods under normal transit conditions.

6.4 Instalment Deliveries
Where Goods are delivered in instalments, each delivery constitutes a separate contract. Failure to deliver one or more instalments does not entitle you to cancel the entire order.

6.5 Completion of Delivery
Delivery is completed when the Goods arrive at the Delivery Location. You must inspect and sign for the Goods upon delivery to ensure they are in satisfactory condition.

6.6 Late Delivery Compensation
If we fail to deliver any Goods within the agreed-upon delivery period for items specified as "5 Day Doors," you may be eligible for a 50% credit or refund (as applicable). Claims for credit or refund must be made within 1 working day of the late delivery by contacting our care team at info@windordirect.com. This credit or refund will not apply if:
(i) You have opted for a "no signature on delivery" service (see 6.9);
(ii) You are in default on any payments;
(iii) A force majeure event has occurred (as per section 12);
(iv) The delay is due to inaccurate information or instructions provided by you.

6.7 Failure to Deliver
If we are unable to deliver the Goods, our liability is limited to any reasonable costs you incur to obtain replacement goods, less the price of the Goods. We are not liable for any failure to deliver due to circumstances beyond our control (force majeure) or inaccurate delivery instructions provided by you.

6.8 Failure to Take Delivery
If you fail to accept delivery of the Goods, we may resell or otherwise dispose of the Goods. Any excess from resale (after deducting storage and resale costs) will be refunded to you, and any shortfall will be charged.

6.9 No Signature Delivery Option
If you opt for delivery without requiring a signature, we will deliver the Goods to the Delivery Location without further liability. By choosing this option, you accept full responsibility for the Goods once they are delivered, and we are not liable for any loss or damage arising from unattended deliveries.

7. RISK AND TITLE
7.1 Risk
The risk in the Goods passes to you:
(i) If we deliver the Goods using our own or a designated transport service, at the time the Goods are unloaded at the delivery address specified in the Order, or if you fail to take delivery, at the time we attempt delivery; or
(ii) If you collect the Goods or arrange your own transport, at the time the Goods leave our premises.

7.2 Title
Ownership of the Goods remains with us until full payment has been received and cleared for:
(i) The Goods, including any applicable interest; and
(ii) Any other amounts you owe us for other orders.

7.3 Until Title Passes
Until you have paid in full and ownership has passed to you, you must:
(i) Hold the Goods on a fiduciary basis as our bailee (caretaker);
(ii) Store the Goods separately from other goods you may have, so they remain easily identifiable as our property;
(iii) Not remove, deface, or obscure any identifying labels or packaging on or related to the Goods;
(iv) Keep the Goods in good condition and insure them against all risks for their full value from the date of delivery.

You must notify us immediately if you become unable to pay your debts or if any similar financial difficulties arise.

7.4 Reclaiming Goods
If, before the title passes to you, we reasonably believe you are facing financial difficulties (as mentioned above), or if you fail to pay for the Goods, we may request that you return the Goods. If you do not return the Goods, we have the right to enter your premises or a third party’s premises to recover them.

7.5 Goods Sold to a Third Party
If you sell the Goods before full payment has been made and ownership has transferred to you, we retain the right to recover the sale price from you or the third party.

7.6 Insurance Proceeds
If the Goods are destroyed before you have paid for them and they are insured, you must hold any insurance proceeds as trustee for us until the Goods are fully paid for.

7.7 Loaned Items
Any items that we loan to you remain our property. We can ask for these items back at any time by giving you written notice, and you must return them immediately.

7.8 Loan Termination
We may terminate the loan of any items at any time by giving you written notice. If you face financial difficulties, or cease trading, you must return any loaned items to us immediately.

8. CARRIAGE
8.1 Unless otherwise specified by the Company in writing, the prices quoted include delivery to destinations within mainland Great Britain, and the Company reserves the right to select the mode of transport at its discretion.

8.2 If the Customer requests an alternative mode of transport in writing (e.g., express delivery), the Customer shall bear any additional costs incurred. No discount will be offered for Goods collected by the Customer from the Company’s premises.

9. SHORTAGES
9.1 Any claims regarding shortages or transport damages must be reported to the Company within 24 hours of delivery and confirmed in writing within 5 days of delivery.

9.2 If shortages are found to be valid, the Company will, at its sole discretion, either provide the missing Goods or issue a refund for the missing Goods.

10. WARRANTIES
10.1 Except as expressly provided in these Conditions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.2 The Company warrants that:
(i) on delivery in accordance with Condition 6, the Goods will be of satisfactory quality, in accordance with their specification, and free from material defects in design, material, and workmanship;
(ii) any services related to the provision of the Goods will be provided with reasonable skill and care.

10.3 The Company further warrants that for a period of 5 years from the date of delivery, provided that the Goods are handled, stored, and applied in full compliance with the Company’s guidelines:
(i) white PVC-U profiles and woodgrain foils shall maintain color stability, impact strength, and shape retention.

10.4 Subject to Condition 10.5, the Company warrants that for a period of 10 years (5 years for Darkwood and Oak finishes) from the date of manufacture, its composite doors, door sets, and door slabs for domestic use will:
(i) not fade outside the accepted tolerances contained within GRS (Grey Scale Rating) 3-4 according to BS EN ISO 11341 for paints and varnishes;
(ii) not crack, chip, blister, flake, or peel under normal use.

10.5 In relation to slabs and prepped door slabs (Goods not comprising full door sets), the Company warrants coverage for thermal movement, provided that the Customer installs an approved reinforcement strip (which can be purchased from the Company).

10.6 The Company warrants that, for a period of 5 years from the date of manufacture, the hardware (e.g., hinges, lock sets, handles) will function satisfactorily. For stainless steel furniture and the ERA Vectis locking system, the warranty extends to 10 years. This warranty does not apply if the products are subjected to undue stress or forces beyond recommended levels.

10.7 For a period of 10 years from the date of manufacture, the Company warrants that its composite door glass units will remain free from moisture deposition or inner glass deterioration, provided they are maintained as per the Company’s guidelines. This warranty excludes issues caused by:
(i) undue impact or neglect;
(ii) misuse, faulty installation, building subsidence, or wilful damage;
(iii) excessive wear, post-installation modifications, or Acts of God.

10.8 The Company will not be liable for failures to comply with Conditions 10.2 through 10.7 caused by:
(i) wear and tear, wilful damage, or negligence;
(ii) non-compliance with transportation, storage, installation, or maintenance instructions;
(iii) modifications or alterations made without the Company’s approval.

10.9 If the Goods supplied are not in accordance with Condition 10.2, the Customer must notify the Company within 24 hours of delivery by telephone, followed by written confirmation within 24 hours. If the Goods fail to comply with Conditions 10.3 through 10.7, notice must be provided in writing or via the Company’s web notification facility within 5 days of delivery. The Company may inspect the Goods within 15 days of receiving such notice.

10.10 For valid claims, the Company may at its discretion:
(i) repair or replace the Goods;
(ii) refund a proportionate amount of the price of the Goods. Any replacement or repaired Goods will be delivered free of charge to UK Mainland. For deliveries outside the UK Mainland, Goods will be made available for collection.

10.11 The terms of these Conditions shall apply to any repaired or replacement Goods supplied under Condition 10.

11. LIMITATIONS
11.1 No representation is made nor warranty given by the Company as to the suitability or fitness of the Goods for any particular purpose, and the Customer shall be responsible for ascertaining whether the Goods are suitable or fit for the Customer’s purpose, and the Company shall be under no liability for any loss damage expense or liability incurred by the Customer or any third party as a result of the Goods not being suitable for a particular use.
Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015.

11.2 Save as provided in this Condition 11 the Company’s liability arising under or in connection with the Contract whether in contract, tort (including negligence), breach of statutory duty shall be limited as follows:
(i) in respect of physical damage to or loss of the Customer’s tangible property to the extent that it results from the wilful default or negligence of the Company, its employees, agents or contractors to the level of insurance that the Company has in place from time to time in respect of each incident or series of connected incidents;
(ii) in respect of all other direct loss (whether in contract, tort (including negligence), or otherwise) the Company’s liability shall not exceed the price of the Goods.
This does not affect your rights in relation to defective goods or services as per the Consumer Rights Act 2015.

11.3 The Company shall not be liable to the Customer whether in contract, tort (including negligence), breach of statutory duty, or otherwise, in respect of any loss of goodwill, loss of profit, loss of business or for any type of consequential, special, or indirect loss or damage.

11.4 Nothing in these Conditions shall be deemed to exclude or restrict the Company’s liability for (i) fraud or fraudulent misrepresentation; (ii) death or personal injury resulting from the Company’s negligence; (iii) breach of terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); (iv) breach of the terms implied by Section 123 of the Sale of Goods Act 1979 (title and quiet possession).

11.5 The Customer recognises that the limitation of liability contained in this Condition is reasonable in that the prices quoted by the Company are dependent upon such limitation being incorporated in the Contract.

11.6 This Condition 11 shall survive termination of the Contract.

12. FORCE MAJEURE
12.1 If the Company is prevented (directly or indirectly) from making delivery of any Goods by reason of force majeure (as hereinafter defined), the Company shall be under no liability whatsoever to the Customer, nor shall the Company be deemed to be in breach of the Contract by reason of any delay in performing or failure to perform any of its obligations in relation to the Goods. In the event of any such delay or failure to deliver due to force majeure, the Company shall notify the Customer as soon as reasonably possible, and the Customer shall have the right to cancel the order and receive a full refund if the delay or failure continues for more than [30 days].

12.2 The following shall be regarded as an act of force majeure:
Acts of God, explosion, flood, tempest, fire, accident, war, threat of war, sabotage, insurrection, civil disturbance, government requisition, acts, restrictions, regulations, bye-laws, prohibitions, or measures of any kind, on the part of any governmental, parliamentary, or local authority; import or export regulations, or embargoes, strikes, lock-outs, or other industrial actions, or trade disputes, shortages of raw materials, labour, fuel or parts of machinery, power failure, or breakdown in machinery, including tooling and die failure, and any other cause beyond the Company’s reasonable control.

13. INDEMNITY
13.1 The Customer shall indemnify the Company on demand against any reasonable costs, charges, losses, or expenses, including legal fees, which the Company may sustain or incur as a direct consequence of any deliberate or negligent failure by the Customer to perform its obligations under these Conditions.

13.2 The Customer shall indemnify the Company against any damages, losses, costs, claims, or expenses suffered or incurred by the Company in respect of any claim brought against the Company by any third party for any loss, injury, or damage wholly or partly caused by the Goods, but only to the extent that such loss, injury, or damage was caused by the Customer’s negligent use, handling, or improper treatment of the Goods and where such use was not in accordance with the Company's guidelines and all applicable regulations.

13.3 Nothing in this Condition 13 will require the Customer to indemnify the Company against any liability to the extent that this arises as a result of the Company’s own negligence, misrepresentation, or failure to adequately provide necessary instructions or warnings.

14. TERMINATION
14.1 The Company may terminate the Contract with immediate effect by providing written notice to the Customer in the following circumstances:

(a) If any payment due from the Customer remains unpaid after the due date;

(b) If the Customer refuses to take delivery of the Goods, without justifiable cause under the terms of this Contract;

(c) If the Customer commits a material breach of the Contract and fails to remedy such breach within 14 days after receiving written notice from the Company to do so.

14.2 In the event of termination under this clause:

(i) The Customer must immediately pay any outstanding amounts due under the Contract;

(ii) The Customer must return any materials or Goods belonging to the Company that have not been fully paid for. If the Customer fails to do so, the Company reserves the right to retrieve such Goods from the Customer’s premises;

(iii) Termination will not affect the accrued rights of either party, including the right to claim damages for any breach that occurred prior to termination;

(iv) Any conditions which by their nature are intended to survive termination will remain in effect.

14.3 The Company will not be liable for any loss or damage incurred by the Customer as a result of the Company exercising its right to terminate the Contract in accordance with this clause.

15. CANCELLATION
15.1 The Customer has the right to cancel their order within 14 days of receiving the Goods, except where the Goods are made to the Customer’s specifications or are clearly personalized. In such cases, the Company will only accept cancellation up until the date production of the Goods begins.

15.2 For orders of Goods that are made to the Customer’s specifications or clearly personalized, the following conditions apply:

(a) Cancellation must be made before the Goods enter production. If production has already started, the Company reserves the right to charge for any costs incurred up to the point of cancellation, including but not limited to, materials, labor, and loss of profits.

(b) If cancellation is notified to the Company by telephone, the Customer must confirm the cancellation in writing within 24 hours of the telephone notice.

15.3 If the Customer cancels an order in accordance with these terms, the Company will refund any payments made for the Goods, less any costs incurred by the Company if production has started as per clause 15.2(a).

15.4 The Company will process the refund within 14 days of the cancellation notification and in accordance with applicable laws governing consumer rights.

16. CONFIDENTIAL INFORMATION
16.1 All drawings, documents, and information supplied by the Company in connection with the Goods are provided with the understanding that all intellectual property rights (including copyright and design rights) remain the property of the Company. The Customer agrees not to use, share, or reproduce such materials without the Company's prior written consent, except as necessary for the use of the Goods.

16.2 Both parties agree to keep confidential any information related to the business, products, or contractual terms that are shared as part of the Contract. This information should only be used for the purposes of fulfilling the Contract and may only be disclosed to those who need to know for that purpose (such as employees or professional advisers).

16.3 The confidentiality obligations described in Condition 16.2 do not apply to information that:

(a) was already in the recipient's possession before it was received under this Contract;

(b) is disclosed by a third party without any obligation of confidentiality and without having been obtained directly or indirectly from the disclosing party; or

(c) becomes publicly available through no fault of the recipient.

16.4 The recipient shall ensure that anyone to whom it discloses confidential information (such as employees, contractors, or advisers) is also bound by these confidentiality obligations.

17. TRADEMARKS/DESIGN RIGHTS/PATENTS
17.1 The supply of Goods by WinDor Direct Ltd does not confer any right upon the Customer to use any of WinDor Direct Ltd’s trademarks, intellectual property, or proprietary designs, except for the resale of Goods in their original packaging. All intellectual property rights related to the Goods, including but not limited to trademarks, design rights, and patents, remain the exclusive property of WinDor Direct Ltd or its licensors.

17.2 The Customer shall not alter, remove, or tamper with any trademarks, design rights, or other intellectual property displayed on the Goods or their packaging without the prior written consent of WinDor Direct Ltd.

18. DATA AND TECHNICAL INFORMATION
18.1 The description of Goods provided by WinDor Direct Ltd, whether in sales materials, online content, or technical literature, is intended for general information and guidance. Although the Company makes every effort to ensure accuracy, such descriptions do not form part of the contract unless explicitly agreed in writing by both parties.

18.2 WinDor Direct Ltd may make minor modifications to the design or specifications of the Goods without prior notice to comply with applicable laws, safety standards, or other regulatory requirements. If a component becomes obsolete or unavailable, WinDor Direct Ltd reserves the right to supply a product of equivalent specifications without notice.

18.3 Any technical or product-related information provided by WinDor Direct Ltd, including illustrations, diagrams, or installation guidance, is based on controlled conditions and should not be interpreted as a warranty of performance under all circumstances. Customers are advised to seek specific advice on the suitability of Goods for their intended use before placing an order.

19. REPLACEMENTS, RETURNS, AND CREDITONS
19.1 If the Customer requires a replacement component, the Company shall coordinate with its supplier(s) to dispatch the item as promptly as possible. If the component is in stock, the Company will endeavour to arrange next-day dispatch, provided notification is received by 10.00am and payment clearance is made by 1.00pm.

19.2 If the replacement part requires manufacturing (e.g., a door slab), the Company will follow the normal lead times provided by its supplier(s) and will endeavour to inform the Customer of expected delivery timescales, subject to payment clearance.

19.3 The replacement item will be referenced using the original Company order number, and the Customer will receive a returns note when the issue is communicated to the Company.

19.4 For any return process to be completed, the original part should be returned for inspection to the supplier within 28 days of reporting the fault. Returns beyond 28 days may not qualify for credit.

19.5 Returns should be sent to the supplier's address as provided by the Company. In cases where the item is too large for standard shipping, the Company will arrange collection on behalf of the supplier(s) within 5 working days of notification.

19.6 If the proposed collection date is inconvenient, the Company will aim to find a mutually convenient date within the 28-day timeframe.

19.7 The Company will confirm the credit status of the returned item within 2 working days of the supplier’s inspection and approval.

19.8 If the item does not qualify for credit, the Customer will have 7 working days to either arrange for redelivery or inspect the item before disposal.

19.9 The Company reserves the right to charge the Customer for any labour costs incurred in cleaning, repackaging, or processing returned Goods.

19.10 Timescales in this Condition 19 are indicative and may be adjusted by the Company or supplier(s) as necessary.

19.11. Customer Responsibility for Measurements of Custom-Sized Products
For custom-sized products, including doors, Windor Direct Ltd. relies on the measurements provided by the Customer. We strongly advise that a professional is employed to ensure accurate measurements for a proper fit. Windor Direct Ltd. is not responsible for any inaccuracies in the dimensions provided by the Customer. As a result, any replacements, modifications, or returns due to incorrect measurements will not be eligible for credit and will incur additional charges.

19.12. Manufacturing Tolerances
Custom-sized doors may have a slight manufacturing tolerance, which is standard in the industry. Any measurements provided should account for a potential tolerance of up to +/-2mm. Please verify fit and dimensions carefully as Windor Direct Ltd. cannot be held responsible for fitting issues caused by such tolerances.

19.13. Ultion Cylinder Break-In Guarantee
All doors fitted with the Ultion cylinder come with a £5,000 break-in guarantee provided directly by Ultion. For further information or to make a claim, please refer to the Ultion website or contact their support team.

20. INSTALLATION SERVICES REFERRAL
10.1. Installer Referral Disclaimer: If the Customer selects the option to be connected with local installers, Windor Direct Ltd will provide contact information for local installers near the Customer’s location. These installers are independent contractors and are not employed by or affiliated with Windor Direct Ltd.

20.2. No Liability for Installer Work: Windor Direct Ltd holds no responsibility or liability for the workmanship, services, or any loss or damage caused by the installer. The Customer acknowledges that the agreement and arrangements for installation are solely between the Customer and the installer.

20.3. Due Diligence and Insurance: Windor Direct Ltd will ask basic questions about the installer’s experience, liability insurance, door installation capabilities, and any guarantees provided. However, it is the Customer’s responsibility to perform their own due diligence to assess the installer’s suitability and reliability.

20.4. Service Fee: The £14.99 charge for the installer referral service covers the administrative cost of connecting the Customer with a local installer. Windor Direct Ltd does not make a profit from this service and does not charge the installer for referrals.

20.5. No Guarantee: Windor Direct Ltd makes no guarantee as to the availability, timing, or quality of the installation services. The Customer must arrange the date and time of installation directly with the installer.

21. PROMOTIONONS
21.1 From time to time, the Company may introduce various promotions, including but not limited to loyalty programs, complimentary offers, and price promotions. These promotions may be governed by separate and specific terms and conditions, which will be provided at the time of the promotion.

21.2 For delivery-related promotions, please note that delivery availability may be subject to postcode restrictions. The Customer is advised to review the specific terms and conditions applicable to each promotion carefully to understand any limitations or eligibility criteria.

21.3 The Company reserves the right to withdraw or amend any promotions at its discretion, and such changes will be communicated to the Customer via the Company's website or other appropriate channels.

22. GENERAL
22.1 No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision of this or any other Contract.

22.2 If any of the provisions of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions, and the remainder of the provision in question, shall not be affected thereby.

22.3 The Customer shall not assign or transfer any of its rights, benefits, or obligations under the Contract without the prior written consent of the Company.

22.4 The Contract and any disputes or claims arising out of or in connection with it or its subject matter or formation shall be governed by and construed in all respects in accordance with English Law, and the Customer irrevocably submits to the non-exclusive jurisdiction of the English Courts.

22.5 Any notice required to be given hereunder shall be sent to the Company at its registered office, and to the Customer at the address shown on the Order or its registered office (at the Company’s discretion). A notice shall be deemed to have been served:

• if delivered by hand, when delivered;
• if sent by facsimile, when transmitted;
• if sent by first-class post, 48 hours after posting.

22.6 Each of the provisions contained in these Conditions shall be construed as separate and severable, so if any provision is invalid or unenforceable, it does not affect the validity of the other provisions.

22.7 A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Conditions. This does not affect any right or remedy of a third party which exists or is available apart from that Act.

22.8 The Customer shall be responsible for reimbursing the Company for any legal costs, charges, and interest incurred as a result of any breach of these Conditions by the Customer.

23. ENTIRE AGREEMENT AND ACCEPTANCE
23.1 These Terms and Conditions, along with any documents referred to within, constitute the entire agreement between the Company and the Customer and supersede any prior agreements, understandings, or arrangements, whether written or oral, relating to its subject matter.

23.2 By placing an order with the Company, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.

23.3 No variation of these Terms and Conditions shall be effective unless expressly agreed in writing by the Company.

21. CONTACT US

If you have any questions, concerns, or require further assistance regarding these Terms and Conditions or your order, please contact us.

v1.0_01 September 2024