Privacy Policy

Privacy Policy
Effective Date: 01 September 2024

WinDor Direct Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.windordirect.co.uk or make a purchase from us.

1. Information We Collect

We collect the following types of personal information when you interact with our website or make a purchase:

Personal Identification Information: Name, email address, phone number, and delivery address.
Order Information: Details about the products you purchase, including customizations and specifications.
Payment Information: Payment details (processed through third-party payment providers and not stored by us).
Technical Information: IP address, browser type, and other technical data collected via cookies and similar technologies.

2. How We Use Your Information

We use your personal information for:

Order Processing: To process your order, arrange for delivery, and provide customer support.
Communication: To send updates about your order, respond to inquiries, and inform you about our services.
Improvement of Services: To enhance our website, products, and customer service.
Marketing: To send promotional offers, updates, and marketing communications (if opted in). You can opt out anytime.

3. How We Share Your Information

We share your personal information in the following situations:

Suppliers and Delivery Partners: To fulfill and deliver your order, we share necessary details (name, delivery address, contact number, and order details) with relevant suppliers and partners.
Payment Processors: Payment details are handled securely by third-party payment providers and are not stored on our systems.
Service Providers: We may use third-party providers for website hosting, email communication, and analytics. These providers only use your data as instructed by us and must handle it securely.
Legal Compliance: We may disclose your information to comply with laws, regulations, or legal requests.

4. Data Retention

We retain personal information for the warranty duration—10 years for standard products and 5 years for stained options (Oak and Darkwood). This ensures effective handling of warranty claims. After the retention period, data will be securely deleted or anonymized unless required for legal reasons.
We share personal data with suppliers to fulfill orders, including manufacturing and delivery purposes.

5. Security of Your Information

We take security seriously and implement measures such as:

Secure website hosting and encryption.
Access controls and authentication procedures.
Regular security audits and updates.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of personal data, subject to legal or contractual obligations.
Objection: Object to the processing of personal information, such as for direct marketing purposes.

7. Comments and Reviews

When visitors leave reviews or comments, we collect the data shown in the form, the visitor’s IP address, and browser user agent string for spam detection.
Only verified buyers with user accounts can leave reviews. This ensures credibility and prevents bots from submitting reviews.
If an anonymized string created from your email address (a hash) is provided to the Gravatar service, your profile picture may be visible to the public next to your comment.
Reviews and their metadata are retained indefinitely for moderation and approval purposes.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyse traffic, and personalize content. These include:

Login Cookies: To save your login details and screen display choices.
Comment Cookies: To save your name, email, and website if you leave a comment, making it easier for future interactions. You can control cookies via browser settings, though disabling them may affect website functionality.

9. Embedded Content

Articles and content on our site may include embedded elements such as videos (e.g., an Ultion cylinder security demo or a door measurement tutorial). Embedded content behaves as if you’ve visited the source website, which may collect data about you, use cookies, and track your interactions with the embedded content.